With two options available, a single technical resource as a virtual administrator, or a full team of technical and business specialists as managed services, retained services is here to meet your short- and long-term needs.
Is your team stretched too thin? Are you struggling to balance day-to-day operations with strategic priorities? Do you wish you just had more time in the day or more hands to do the work?
Virtual administration services provide an experienced power user to augment your in-house staff for a set number of hours per month. An extension of your own team, your dedicated Virtual Administrator can execute a variety of tasks at your direction, such as member records management, dues processing, query and report creation, and online content management. Your NetForum team member can help answer “how to” product questions, assist with training, make system updates, and share knowledge about your specific setup – all to ensure you get the most from your solution.
Sometimes your needs go beyond extra capacity and outsourced execution. For those needs, managed services provides a cross-functional team of business analysts and strategists, developers, and quality assurance analysts, data experts, and product experts, and others; all available when you need them.
A trusted partner you can count on.
With a designated project manager serving as your consistent, single point of contact, you can be secure in knowing that you’ve got a team of experts focused on achieving your goals.
Drawing from a familiarity of your NetForum setup and your organization’s inner workings, managed services provides a trusted partnership you can rely on.
Running a query might have taken us eight hours, while our virtual administrator can accomplish the same task in an hour. And, our members benefit from a better member experience.Jason Ludwig