NetForum Enterprise Service Offerings

Your partner in operational efficiency and organizational growth.

Our Client Success Services team is comprised of seasoned professionals with experience in not only membership strategy, but also business analysis, project management, configuration, and custom coding. We are a full-service consultancy focused on helping you maximize your NetForum Enterprise software investment. From straightforward, productized, a la carte services such as data deduplication, to cost-efficient options to extend your NFE administration and development team with NetForum Enterprise Dedicated Teams, no matter your goals we can help you achieve them.

NetForum Enterprise Services Catalog

Dedicated Teams

Are you looking for a flexible, cost-effective solution to your growing project backlog and the day-to-day management of your system? Dedicated Teams is a new service in which on-shore/off-shore expert NetForum developers are dedicated to your organization, full-time, to work on tasks as you assign them, enabling you to knock out your backlog of IT projects, manage your day-to-day, and get the most out of NetForum Enterprise!

Chapter Portal

The Chapter Portal is a collection of features that allows Chapter Admins to manager chapter activities through eWeb. A Chapter Admin is an individual in NetForum related to a chapter with a relationship type that has the chapter area access and edit flags enabled. 

Features include: Adding members, presenting chapter dues for payment, adding officers, communicate with members, add events, manage registrations, and much more.

Virtual Training

NetForum offers a variety of virtual one-on-one trainings designed and taught by NetForum staff. Choose one of the courses below, or we can design one for you based on your organization’s training needs. Trainings are scheduled at your convenience and are available for purchase on a subscription basis. Request info below to get started!

iWeb SSO & SAML

Let your users login to NetForum Enterprise iWeb with their Windows account credentials by adding Single-Sign-On via a SAML integration. NetForum iWeb will be configured as a Service Provider and can be integrated with Microsoft Azure AD, Office 365, Okta, or any SAML 2.0 compliant ldP to implement SSO.

User Impersonation

Sometimes referred to as “Log Me In As,” this feature will allow iWeb users to login to a customer’s eWeb account without the need to share personal login credentials. This allows iWeb users, usually operating in a customer service capacity, to assist customers with issues they are having on their online account. The functionality will allow iWeb users to originate the login from the customers iWeb record and only one user can be impersonated at a time.

Correct Address | National Change of Address (NCOA)

NetForum Enterprise integrates with the National Change of Address database (CorrectAddress) to allow you to make sure you have the most up-to-date addresses for your customers. The NCOA database holds key information for people who have moved to a new address and allows you the ability to change that address so mail can continue to follow your customer to their new home. NetForum provides services to do a mass update to your addresses at a monthly or quarterly occurrence by our expert staff..

Advanced Marketing List Segmentation

Community Brands will implement our configurable Call to Action tool that supports flexible list selection, advanced segmentation, and the ability to configure export processes in the formats needed by 3rd party email broadcast tools. It also allows users to create a campaign, appeal, segment source codes, and cost packages for each mailing or email blast, so that the overall effectiveness and ROI can be measured over time.

PassKey

NetForum will use the open APIs provided by Cvent to streamline hotel booking for event registrants and integrates with third party event registration systems. NetForum will communicate with Cvent to send registrant specific information and receive back the attendee’s Bridge ID to send to PassKey. PassKey provides the attendee’s registration link that will be sent to the attendee in the confirmation email.

Data Dedupe Tool

The de-duplication tool helps NetForum users cleanse critical data quickly. Duplicate data detection algorithms will look through multiple fields to present you with possible matches. Convey a more accurate picture of your membership, reduce data storage costs, save time, and market effectively by purging your system of duplicate individual records.

Muti-Select Services Below For More Information

What our clients are saying

{

"We really appreciate all the hard work and expertise that our Dedicated Team provided. I must admit, at first I was not sure how smoothly this would go but was pleasantly surprised with the ease of the entire process and would sign up to do it again in a heartbeat!”

Ken Graves, Applications Manager, Healthcare Association of New York State
{

"Running a query might have taken us eight hours, while our virtual administrator can accomplish the same task in an hour. And, our members benefit from a better member experience."

Jason Ludwig, Director of IT, Association to Advance Collegiate Schools of Business (AACSB)