NetForum Town Hall: Keeping NetForum customers informed and connected

Marie Smith

October 17, 2022

    Your investment in association management software means a lot to your organization.

    It helps to have a strong team of people behind it. 

    Here’s how the NetForum team connects with customers to answer questions, share information, and get feedback.  

    Your organization’s investment in association management software is important. That’s why the NetForum team connects with NetForum customers throughout the year to answer questions, share information, and get feedback.  

    Tim Ward, NetForum General Manager kicked-off the meeting with the NetForum story that began in the year 2000.

    Tim Ward photo

    “We decided we were going to create a brand new AMS platform from the ground-up for the web. The internet was kind of exploding. At the time, most membership software was desktop- based, so we decided we were going to go for it with the web. There was no “Plan B,” if that hadn’t worked out I don’t know what would have happened. But we went for it and, of course, at the time there was some new Microsoft technology that we were playing around with called Windows DNA at the time, it wasn’t even called .net yet, but eventually it was released as .net 1.0. When we started it was still in Beta. There were no books, there was no training no Pluralsite. The only way to get any training was to contract with Microsoft through the Microsoft Developer Network (MSDN). And from that, those days, 22 years ago we weren’t thinking at all about about where we’d be in 2022. What’s happened with the product and community is beyond anything we could have imagined, in a good way.” 

    Then, Tim turned the meeting over to the team to share multiple updates. Topics shared with our customers at this latest Customer Town Hall included:  

    • An overview of the NetForum team and new team members
    • An update on the NetForum Ideas Portal and product releases
    • The introduction of Nucleus data analytics in-app functionality 
    • A run-through of the new customer renewal process 
    • Highlights of new customer service offerings 
    • A spotlight on NetForum customer Associations International and their use of the NetForum Dedicated Teams service 
    • New functionality from NetForum Innovation Day 
    • Customer support updates 

    Here’s a closer look at some of the topics covered in the latest NetForum Customer Town Hall: 

    Ideas Portal text inside a light bulbNetForum Ideas Portal and product releases  

    NetForum Product Manager Sarah Palmatier gave an update on the Ideas Portal, a website in which NetForum customers can share product enhancement ideas with each other and the NetForum development team. Sarah shared that 13 features suggested by customers through the Ideas Portal have been implemented in NetForum, with another 11 planned to be added in the near future. She also stepped through the release schedule for the remainder of 2022 and 2023, highlighting some key features of each release.  

    Screen shot of nucleus in NetFORUMNucleus in-app functionality 

    NetForum General Manager Tim Ward announced new in-app access to Nucleus, the advanced data analytics solution for associations by Community Brands. It will be available in early 2023. Customers already using Nucleus will be able to access Nucleus directly from NetForum, and customers not already using Nucleus will have a sample dashboard available to view at no added cost.  

    cogs New renewal process

    Courtney Manginelli, NetForum Customer Success Manager, provided an update of the new client renewal process. She stepped through how the new process allows more time for clients to review their products, licenses, and other contract details before renewing to ensure they have time to make any needed updates. 

    Other exciting updates 
    Image of people holding up coffee together

    NetForum Director of Strategic Account Management, Angie Lucas, reminded new customers that they can move to Microsoft Azure cloud on request. She also provided details of the new Premier Care service option for customers who would like additional support, training, and more

    William Mixson, Technical Customer Support Manager at NetForum, updated customers on a helpful new site for customer support, which includes links to submit support tickets, find how-to documents, read documentation, submit ideas through the Ideas Portal, and more – all in one location. 

    It was a great event, well received by the attendees and super-charged our team to continue to bring great support to our customers.

    Learn more
    Not a NetForum customer yet? Contact us to learn more about why mid-to-large size associations turn to NetForum for solutions to help them manage their organizations.  

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