Association Management Software
Top rated member management software for large associations and nonprofits
Engage members, drive revenue, and increase efficiency with 30+ powerful member management features
Membership management
Create and deliver value to members while building lifelong relationships with a unified view of members and their engagement.
- Automate and manage the member journey from application to renewal.
- Easily configure multi-tiered membership models, including individual and organizational memberships.
- Structure membership dues with highly-configurable pricing rules based on membership-level or profile data for the individual member.
- Personalize the member journey with our proprietary A-Score™ member engagement scoring tool configured to scoring that meets your association’s needs.
Member engagement scoring (A-Score)
NetForum’s powerful engagement scoring, or proprietary A-Score module offers advanced member scoring capabilities that enhance and personalize the member experience.
- Personalize the member journey and enhance retention with our proprietary A-Score™ member engagement scoring tool
- Configure scoring that meets your association’s needs
- Drive incremental revenue through personalized re-engagement campaigns
- Better understand your members and their interests with advanced engagement reporting
Fundraising Management
Generate more funds with robust features that handle every aspect of fundraising.
- Streamline fundraising and automate processes and communications with one solution.
- Ensure team members have access to the information they need to surface actionable insight.
- Achieve a clear 360-degree view of campaigns, donors and fundraising events.
Donor & Fund Management
Strengthen donor relationships and generate more funds with robust features that handle every aspect of fundraising.
- Simplify the lifecycle of prospects to life-time donors with relationship scoring and advanced gift processing.
- Move your donors to the next giving level with proven moves management intelligence.
- Discover new supporters and uncover potential in your existing donor base to further your mission.
- Manage a 360-degree view of your donors, prospects and volunteers through data-rich profiles and reports.
Certification and Credentialing
Drive non-dues revenue and member engagement with certifications and credentialing.
- Boost member retention with easy renewal requirements based on the latest round of certification.
- Track credit history, including credits issued, test date, test type, score, result, rank and more.
- Provide a 360-degree view to empower applicants to self-monitor requirements and progress.
- Streamline the life cycle for members, creating customized workflows to handle the process from application to retirement.
E-Commerce
Diversify your revenue stream by easily managing dues, event registrations, donations and store items.
- Configure shipping methods based on what is being purchased, which warehouse, and where it is being shipped to
- Calculate taxes for products based on the shipping address of an order and a customizable tax table
- Establish various pricing structures based on demographic criteria or membership status.
Dashboards & Advanced Reporting
Gain visibility into the health of your organization by easily accessing membership data trends via standard or customer reports.
- Track the complete membership lifecycle from non-member to retired member.
- Modify standard reports without the need to go to IT by quickly using the query tool to quickly answer specific questions across multiple datasets.
- Have report automatically sent to your inbox or your Executive Committee at predetermined intervals.
- Quickly view renewal rates, lapsed members, new members, and more with customizable dashboards.
Accounting & Finance
Easily compile and analyze financial data to know exactly where your organization stands at any given moment.
- Create and adjust pro-forma invoices for companies and individuals, apply discounts or late charges, and process payments.
- Process returns, and reverse posted transactions back to credit cards or third-party payment systems.
- Incrementally recognize deferred revenues according to user-defined schedules.
- Maintain tax tables and handle multi-currency transactions.
- Integrate your financial data directly with the correct accounts in a third-party accounting package and communicate seamlessly with other financial software.
Events & Exhibit Management
Drive attendee engagement, delight exhibitors, and boost revenue with easy-to-manage, can’t miss events.
- Create, manage, and track event details such as multiple registration types, early bird, promotional or complimentary pricing and a-la-carte registration.
- Define trade show locations and dates, and seamlessly associate the exhibit to an event in your Event Management module.
- Track booth purchases, move exhibitors between booths, and easily create unique pricing structures, as well as special fees for sponsored activities and special events.
- Bill exhibitors based on milestone installment dates, and track cash receipts in your centralized accounts receivable system.
Process Automation
Simplify and streamline your day-to-day operations with automated workflows so your time can go towards more member-centric activities.
- Build efficient processes through a graphical workflow builder.
- Create intelligent forms with conditional logic for higher response rates.
- Control your form design, field labels and controls, and creation of dashboards and widgets.
Customer Relationship Management
Gain a unified view of member, prospect and donor data, engagement, and transactions.
- See a complete picture of any record in your database with easy-to-use, data-rich 360° profile view.
- Create parent/child account relationships, giving parent accounts the ability to manage contact information and membership status for their child accounts.
- Track interactions and correspondence with and between constituents.
- Automatically document constituent questions and forward to the appropriate staff member.
Committees & Chapters
Build active communities of committee members and easily keep up with what’s going on at all levels.
- Manage and track committees, sub-committees and task forces and their relationship to parent committee.
- Track individual committee member participation, and the history of previous committee members along with the dates they served.
- Publish and distribute committee minutes and documents.
Sales
Manage your sales process and pipeline with total visibility and generate more revenue.
- Review activity and assignments by sales person, and coordinate contacts and follow-ups to avoid duplicating efforts.
- Set up your formal sales process and attach a win probability to each stage.
- View a variety of pipeline reports to easily assess projected revenues.
Awards and Abstracts
Efficiently manage your association’s awards and abstract submissions with custom workflows for the submission, review and acceptance process.
- Manage each applicant, from entry submission through the judging process.
- Track the various stages of judging, calculate scores for each phase and easily determine final award recipients.
- Manage requests for abstracts or papers, including online submissions.
- Standardize forms and set requirements for abstract submissions – ensuring complete, accurate entries.
Job Board
Increase revenue and boost member enrollment with an integrated job board.
- Create a non-dues revenue stream with a fully-integrated job board.
- Provide member and nonmembers additional value through career resources and job opportunities
- Use your job board as a member acquisition tool by tracking and marketing to non-member job seekers.
- Non-member job seeker information is synced to contact records in NetForum for personalized marketing.
- Member job seeker information is also captured! Get a 360-degree view of a member’s career center activity.
Additional features of NetForum include:
- Accreditation
- Advertising
- Case management
- Conflict of interest
- Certification management/ continuing education
- Content management system (CMS)
- Job board
- Developer toolkit
- Discussion groups
- E-Marketing
- Inventory
- Moves management
- My transactions
- Profile management
- Subscriptions
- Time and billing management
What senior leaders are saying about NetForum
What used to take weeks each month now takes less than an hour to complete.